Got a question? Chances are we’ve got your answer.
DO YOU OFFER PAYMENT PLANS?
Yes we do. Our typical website contracts require a 50% down payment and 50% upon project completion. Smaller installments plans are also available but are configured on an individual basis and must be secured by a valid credit card.
WHAT HAPPENS IF MY PROJECT EXCEEDS THE INCLUDED NUMBER OF PROFESSIONAL DESIGN HOURS?
Before your project begins, you will be provided with a detailed client survey. This enables us to get a good idea of exactly what you are looking for. This makes it very rare for a project to exceed the included number of design hours. However, in situations where this does occur, the additional work is billed at our standard rate of $100 / hr.
WHAT IF I DON'T LIKE ANY OF THE TEMPLATES THAT YOU PROVIDE?
With so many templates to choose from, it’s very unlikely that we will not find one to meet your needs. In fact, we have never had that happen! If it does occur, however, we would recommend upgrading to our Corporate package. This would provide you with a website built specifically to your needs.
WHO OWNS THE WEBSITE ONCE IT IS COMPLETED?
With all of our website packages, the client retains full ownership of site. Once your project is completed, you can move it to another web host or continue hosting with us. It’s entirely up to you!
DO I HAVE TO HOST MY WEBSITE WITH YOU?
No. Although we would like you to use use one of our hosting plans, you are completely free to use anyone you like.
Social Media Marketing
IS SOCIAL MEDIA A GOOD FIT FOR MY BUSINESS?
This largely depends on your industry. Generally social media is highly effective for companies that sell products / services to consumers (i.e. B2C) rather than other businesses (i.e. B2B).
WHAT SOCIAL NETWORKS DO YOU USE TO MARKET MY COMPANY?
The exact strategy varies from business to business, however we mainly use Facebook and Twitter.
HOW DOES HAVING MORE LIKES AND FOLLOWERS ON SOCIAL NETWORKS TRANSLATE INTO MORE BUSINESS?
Think of these likes and followers as part of your email list. The larger this number, the easier it is to share sales and special promotions to customers who have already expressed interest in your business.
Search Engine Optimization
HOW LONG DOES IT TAKE TO SEE RESULTS?
This highly depends on the competition of the key phrases. For each project, we will supply the most efficient key phrase(s) to maximum profitability. Once this approach is taken, on average it usually takes about 2 month to see results.
DO YOU GUARANTEE PAGE 1 RESULTS?
Google has said itself that no company or individual can guarantee a listing on page 1. However, we have experienced SEO experts with proven results who are dedicated to get you on page 1.
CAN I CANCEL THIS SERVICE ANYTIME?
DO I HAVE TO HOST MY WEBSITE WITH YOU TO ENROLL IN THIS SERVICE?
Search Engine Marketing
HOW DO YOU HELP ME MANAGE MY PPC CAMPAIGN?
From our industry experience, we are able to identify the strategies that provide the highest return on investment while helping to reduce your ad budget. Long story short, we help save you money while providing more leads and sales.
WHICH AD NETWORKS DO YOU SUPPORT?
We currently support Google Adwords, Yahoo! Advertising Network, and Microsoft Advertising adCenter.
IS THERE A MINIMUM AD BUDGET NEEDED IN ORDER TO USE YOUR SERVICES?
Yes. We typically work with business with a $2,500 / month ad budget.
WHAT IS WEB HOSTING AND WHY DO I NEED IT?
Whenever you visit a website (ex. cnn.com), your web browser connects to a computer on the internet which is used to store all of the sites content (ex. pictures, text, etc.). This computer (called a server) is charged with staying on 24 hours a day, 365 days a year. By paying a web hosting fee, you in essence rent out storage space on a server, thus allowing your customers to access your website at any time.
WHAT LANGUAGES DO YOUR SERVERS SUPPORT?
Our servers support both PHP and ASP scripting languages.
HOW CAN I ACCESS MY EMAIL?
You can access your email through all of the popular programs like Microsoft Outlook and Mozilla Thunderbird. What ever program you use, our support staff will be glad to help you with the configuration process.
Via the Web
When out of the office, you can also access your email via your very own web control panel. The address of your control panel can be found at http://mail.yourdomain.com.