Frequently Asked Questions
Do you offer payment
What happens if my project
exceeds the included number of professional design hours?
Yes we do. Our typical website contracts require
a 50% down payment and 50% upon project completion. Smaller
installments plans are also available but are configured on
an individual basis and must be secured by a valid credit card.
What if I don't like
any of the templates that you provide?
Before your project begins, you will be provided with a detailed
client survey. This enables us to get a good idea of exactly
what you are looking for. This makes it very rare for a project
to exceed the included number of design hours. However, in situations
where this does occur, the additional work is billed at our
standard rate of $100 / hr.
Who owns the website
once it is completed?
With so many templates to choose from, it's very unlikely that
we will not find one to meet your needs. In fact, we have never
had that happen! If it does occur, however, we would recommend
upgrading to our Corporate
would provide you with a website built specifically to your
Do I have to host my
website with you?
With all of our website packages, the client retains
full ownership of site. Once your project is completed,
you can move it to another web host or continue hosting with
us. It's entirely up to you!
No. Although we would like you to use use one of our hosting
, you are completely free to use anyone you like.
Hosting and Email
What is web hosting and why do I need it?
What languages do your servers support?
Whenever you visit a website (ex. cnn.com), your web browser connects to a computer on the
internet which is used to store all of the sites content (ex. pictures, text, etc.). This
computer (called a server) is charged with staying on 24 hours a day, 365 days a year. By paying a web hosting fee, you in essence rent out storage space on a server, thus allowing your customers to access your website at any time.
How can I access my email?
Our servers support both PHP and ASP scripting languages.
Do your hosting packages include domain registration?
Via Your Favorite Email Client
You can access your email through all of the popular
programs like Microsoft Outlook and Mozilla Thunderbird. What ever
program you use, our support staff will be glad to help you with the configuration
Via the Web
When out of the office, you can also access your email via your very own web control panel. The address of your control panel can be found at http://mail.yourdomain.com.
While our hosting packages do not include a free domain registration, our staff would be more than happy to provide you with assistance in registering your own domain.
How long does it take to see results?
Do you guarantee page 1 results?
This highly depends on the competition of the key phrases. For each project, we will supply the most efficient key phrase(s) to maximum profitability. Once this approach is taken, on average it usually takes about 2 month to see results.
Can I cancel this service anytime?
Google has said itself that no company or individual can guarantee a listing on page 1. However, we have experienced SEO experts with proven results who are dedicated to get you on page 1.
Do I have to host my
website with you to enroll in this service?
Yes. You are not obligated to any 6 month or 1 year contract. If you feel that this service is not for you, you may simply call your project manager to cancel.
No. We would simply need access to make edits on your website.
What operating systems do you support?
What is a trip charge and when is it applied?
We support all Windows based operating systems.
What are your normal support hours?
A trip charge is a small fee ($45) applied to all on-site, non-contract based, customer support calls. It is intended to cover the costs of traveling to your place of business.
Do my support hours rollover if not completely used in a particular month?
All on-site and remote support services are handled between the hours of 9 AM - 5 PM, Monday - Friday. Emergency support services are available 24x7 and are billed at the special rate of $150 / hr with a 1 hour minimum.