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Frequently Asked Questions


Web Design - Build your Own

Can I cancel my subscription once I finish building my website?

Yes, provided that you have not signed a 1 year agreement.

Are website hosting and email included with SiteCenter?

No. Website hosting and email are available as services.

Can SiteCenter be used to update a website created using a different development tool?

Yes. SiteCenter is compatible with programs such as Dreamweaver and Frontpage.

Can I use SiteCenter to update my website once it is completed?

Yes. SiteCenter works just as well as a web update tool.


Web Design - Template Customization / Tailored Design

Do you offer payment plans?

Yes we do. Our typical website contracts require a 50% down payment and 50% upon project completion. Smaller installments plans are also available but are configured on an individual basis and must be secured by a valid credit card.

What happens if my project exceeds the included number of professional design hours?

Before your project begins, you will be provided with a detailed client survey. This enables us to get a good idea of exactly what you are looking for. This makes it very rare for a project to exceed the included number of design hours. However, in situations where this does occur, the additional work is billed at our standard rate of $80 / hr.

What if I don't like any of the templates that you provide?

With so many templates to choose from, it's very unlikely that we will not find one to meet your needs. In fact, we have never had that happen! If it does occur, however, we would recommend upgrading to our Tailored Design package. This would provide you with a website built specifically to your needs.

Who owns the website once it is completed?

With all of our website packages, the client retains full ownership of site. Once your project is completed, you can move it to another web host or continue hosting with us. It's entirely up to you!

Do I have to host my website with you?

No. Although we would like you to use use one of our hosting plans, you are completely free to use anyone you like.


Hosting and Email

What is web hosting and why do I need it?

Whenever you visit a website (ex. cnn.com), your web browser connects to a computer on the internet which is used to store all of the sites content (ex. pictures, text, etc.). This computer (called a server) is charged with staying on 24 hours a day, 365 days a year. By paying a web hosting fee, you in essence rent out storage space on a server, thus allowing your customers to access your website at any time.

What languages do your servers support?

Our servers support both PHP and ASP scripting languages.

How can I access my email?

Via Your Favorite Email Client
You can access your email through all of the popular programs like Microsoft Outlook and Mozilla Thunderbird. What ever program you use, our support staff will be glad to help you with the configuration process.

Via the Web
When out of the office, you can also access your email via your very own web control panel. The address of your control panel can be found at http://mail.yourdomain.com.

Do your hosting packages include domain registration?

While our hosting packages do not include a free domain registration, our staff would be more than happy to provide you with assistance in registering your own domain.


Internet Marketing

How long does it take to see results?

This highly depends on the competition of the key phrases. For each project, we will supply the most efficient key phrase(s) to maximum profitability. Once this approach is taken, on average it usually takes about 2 month to see results.

Do you guarantee page 1 results?

Google has said itself that no company or individual can guarantee a listing on page 1. However, we have experienced SEO experts with proven results who are dedicated to get you on page 1.

Can I cancel this service anytime?

Yes. You are not obligated to any 6 month or 1 year contract. If you feel that this service is not for you, you may simply call your project manager to cancel.

Do I have to host my website with you to enroll in this service?

No. We would simply need access to make edits on your website.


Networking

What operating systems do you support?

We support all Windows based operating systems.

What is a trip charge and when is it applied?

A trip charge is a small fee ($45) applied to all on-site, non-contract based, customer support calls. It is intended to cover the costs of traveling to your place of business.

What are your normal support hours?

All on-site and remote support services are handled between the hours of 9 AM - 5 PM, Monday - Friday. Emergency support services are available 24x7 and are billed at the special rate of $150 / hr with a 1 hour minimum.

Do my support hours rollover if not completely used in a particular month?

Unfortunately not.

Web
Design
Need a business website? We can help! Choose from three different options: build your own, template customization, or tailored design.
Atlanta Web Design


Hosting &
Email
Host your company website and corporate email on our rock-solid servers. Customize your communication with an Anything@YourDomain.com email address.
Atlanta Hosting and Email


Web
Marketing
Generate profit / leads from your company website. Our Atlanta Search Engine Optimization services will help you get to the top of search engines like Google.
Atlanta Web Marketing & SEO


Networking &
Tech Support
Solve all your business computer headaches for good! Our Atlanta networking and tech support services can help avoid IT nightmares, allowing your business to run better.
Atlanta Networking and Tech Support





  
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