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Frequently Asked QuestionsWeb DesignDo you offer payment plans?Yes we do. Our typical website contracts require a 50% down payment and 50% upon project completion. Smaller installments plans are also available but are configured on an individual basis and must be secured by a valid credit card. Before your project begins, you will be provided with a detailed client survey. This enables us to get a good idea of exactly what you are looking for. This makes it very rare for a project to exceed the included number of design hours. However, in situations where this does occur, the additional work is billed at our standard rate of $100 / hr. With so many templates to choose from, it's very unlikely that we will not find one to meet your needs. In fact, we have never had that happen! If it does occur, however, we would recommend upgrading to our Corporate package. This would provide you with a website built specifically to your needs. With all of our website packages, the client retains full ownership of site. Once your project is completed, you can move it to another web host or continue hosting with us. It's entirely up to you! No. Although we would like you to use use one of our hosting plans, you are completely free to use anyone you like. Hosting and EmailWhat is web hosting and why do I need it?Whenever you visit a website (ex. cnn.com), your web browser connects to a computer on the internet which is used to store all of the sites content (ex. pictures, text, etc.). This computer (called a server) is charged with staying on 24 hours a day, 365 days a year. By paying a web hosting fee, you in essence rent out storage space on a server, thus allowing your customers to access your website at any time. Our servers support both PHP and ASP scripting languages. Via Your Favorite Email Client You can access your email through all of the popular programs like Microsoft Outlook and Mozilla Thunderbird. What ever program you use, our support staff will be glad to help you with the configuration process. Via the Web When out of the office, you can also access your email via your very own web control panel. The address of your control panel can be found at http://mail.yourdomain.com. While our hosting packages do not include a free domain registration, our staff would be more than happy to provide you with assistance in registering your own domain. Internet MarketingHow long does it take to see results?This highly depends on the competition of the key phrases. For each project, we will supply the most efficient key phrase(s) to maximum profitability. Once this approach is taken, on average it usually takes about 2 month to see results. Google has said itself that no company or individual can guarantee a listing on page 1. However, we have experienced SEO experts with proven results who are dedicated to get you on page 1. Yes. You are not obligated to any 6 month or 1 year contract. If you feel that this service is not for you, you may simply call your project manager to cancel. No. We would simply need access to make edits on your website. NetworkingWhat operating systems do you support?We support all Windows based operating systems. A trip charge is a small fee ($45) applied to all on-site, non-contract based, customer support calls. It is intended to cover the costs of traveling to your place of business. All on-site and remote support services are handled between the hours of 9 AM - 5 PM, Monday - Friday. Emergency support services are available 24x7 and are billed at the special rate of $150 / hr with a 1 hour minimum. Unfortunately not. |
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